Return and Refund Policy

Return and Refund Policy

Last Updated: 16 Dec 2025

At House of Thansha, we strive to ensure your shopping experience is smooth and satisfying. If you are not completely satisfied with your order, we're here to assist you.

Eligibility for Returns

We accept returns only under the following conditions:

• The product received is damaged, defective, or incorrect

• Return request is raised within 3 days of delivery

• The item is unused, unwashed, and in its original packaging with tags intact

To initiate a return, please email us at houseofthansha@gmail.com with your order number, a description of the issue, and clear photographs of the product.

Non-Returnable Products

We do not accept returns for the following cases:

• Sarees that have been worn, washed, or altered

• Customized, pre-stitched, or tailored sarees

• Items purchased during sales or promotional offers

As colours and textures may vary slightly due to screen settings and lighting, returns will not be accepted if the product is disliked in terms of colour, fabric, or personal preference.

We make every effort to accurately represent the saree through detailed images, videos, and descriptions.

If you need any clarification before placing your order, please feel free to reach out — we’ll be happy to help you choose.

Refunds

• Once your return is received and inspected, a refund will be issued to your original payment method within 7–10 business days
  

• Shipping and COD fees are non-refundable

Exchanges

We do not offer product exchanges. If you need a different item, please initiate a return and place a new order.

Important Notes

Returns that do not meet the above criteria may be rejected. House of Thansha reserves the right to deny a refund if the product does not comply with our return policy.