Return and Refund Policy

Return and Refund Policy

Last Updated: 20 July 2025

At House of Thansha, we strive to ensure your shopping experience is smooth and satisfying. If you are not completely satisfied with your order, we're here to assist you.

Eligibility for Returns

We accept returns only under the following conditions:

• The product received is damaged, defective, or incorrect

• Return request is raised within 3 days of delivery

• The item is unused, unwashed, and in its original packaging with tags intact

To initiate a return, please email us at houseofthansha@gmail.com with your order number, a description of the issue, and clear photographs of the product.

Non-Returnable Products

• Sarees that have been worn, washed, or altered

• Customized, pre-stitched, or tailored sarees

• Items purchased on sale or during promotional offers

Refunds

• Once your return is received and inspected, a refund will be issued to your original payment method within 7–10 business days
  

• Shipping and COD fees are non-refundable

Exchanges

We do not offer product exchanges. If you need a different item, please initiate a return and place a new order.

Important Notes

Returns that do not meet the above criteria may be rejected. House of Thansha reserves the right to deny a refund if the product does not comply with our return policy.